Refund will be processed through same mode. Customer can cancel the order within 15mins once order is placed.
Every item that you purchase at PumpShop is 100% satisfaction guaranteed.
You may return new and unused items sold by PumpShop within 24 hrs of delivery for a full refund. Items should be returned in their original product packaging, in new condition. We will pay the return shipping costs if the return is a result of our error, otherwise it is up to you to ship it to us. Just e-mail us, please reference your order number and supply a detailed list of what you are returning and why.
You should expect to receive your refund within two weeks of giving your package to your courier. We will notify you via e-mail of your refund once we've received and processed the returned item.
Courier Expenses: If you make an ordering error or change your mind and wish to return items, you will be required to pay the shipping expense. Also if you return the large portion or an entire order, and we paid the shipping, we may deduct charges from your refund.
Product NOT acceptable for return:
A. Goods that have been invoiced from more than 24 hrs.
B. Goods that are dirty or damaged which are unsuitable for resale.
How to return an Item:
If we are replacing or exchanging an item, we may send you a courier ticket for your return, so it is important to contact us first.
Please include the following information in your e-mail:
Order or Invoice number.
When and whom the purchase was made
Reason for the return
Please specify whether you would like to exchange or a refund. You can speed up an exchange by placing a new order with your bankcard or by bank payment and return the unwanted and merchandise for a refund.
D-31, Mangla Puri
Village, Palam Colony, New Delhi-45
Products received that do not conform to the above guidelines may result in the shipment being returned at the customers expense.